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Update May 2018 View in browser
The UO Team is happy to announce we will be sending out a newsletter periodically so you can stay up to date on the latest in Britannia!

Please encourage your friends to sign up on our web site. 

Producer Notes


Greetings everyone,

We have recently released Publish 100 to Origin, Izumo, and Baja.  If you haven't already, check out the Publish 100  notes, be sure to do so.  If everything goes well we hope to release world wide by the end of June.  We want to especially thank all of you who have submitted bug reports and worked with us to prioritize the bugs we squashed in Publish 100.  We can only address so many issues in this publish to keep our overall publish schedule in mind, so if we missed a bug you submitted look for a fix in a future publish and remember you can always send us a priority report!

As we finish up Publish 100 we are already busy planning and working on Publish 101, which you can read more about below.  Between Publish 100 and 101 we will be introducing a new item in the Ultima Store that many of you have seen - the Vault.  A vault provides storage of 125 items which is shared across all characters on a server.   The vault will be available on non-abyss ruleset shards only, so Endless Journey accounts on Siege & Mugen will have their bank box limit raised to 75.  We are putting the finishing touches on this new storage option so be sure to keep an eye on UO.com for when we release the vaults for testing and eventual release.

I am happy to announce we have found a EM for Lake Superior, but please note I am keeping all the applications that were filled out correctly for any future openings I may have.  We still have openings for Event Moderators so if you are interested check out this post for more information.

To celebrate the dawn of summer and the arrival of warm weather (for most of us) a summertime promotional item will be made available in the Britain Commons.  Keep an eye on UO.com for details when this item becomes available - and bring your appetites!

One last topic I would like to address is Sovereigns.  They are linked to accounts and if for some reason you want to merge or delete an account you will lose the sovereigns attached to that account.   We will not move Sovereigns from one account to another.

For the period between May 28th and June 11th there have been the following actions taken by CS,

8 Solicitations - all banned
9 Disruptive Behaviors 3 of which were banned
15 macroing - 9 bans
1 abuse of game Mechanics
1 Illegal house design
1 naming violation

See you in Britannia, 

Bonnie "Mesanna" Armstrong
Producer

 

Publish 101

With Publish 100 soon to be out the door, we are already hard at work on Publish 101.  We know many of you are excited to see what comes next for Britannia and we promise Publish 101 will deliver on some of popular UO traditions as well as introduce some exciting new features to play with including, 
  • Some stellar 21st Anniversary rewards!
  • Picking up the story of the Elemental Titans as Britannia faces some new and familiar threats!
  • Plenty of treats (and tricks) to wrestle away from townsfolk during an expanded Trick or Treating season!
  • Lively pumpkin patches with new jack o' lanterns to carve!
  • The much anticipated castle design tool!
  • Enhanced and Classic Client ability to toggle flying animations!
  • ...and much more!
Keep an eye on UO.com for additional sneak peeks on all the latest in Britannia and when you can check out these great new features!

Question & Answer Corner


1.   Can we have a way to prevent accidentally deleting characters?

Yes, we can add in extra validations to prevent the accidental deletion of characters.

2.   Can we have different hues for the background of the paperdolls?

Yes, this is possible and has been added to our backlog for a future publish.

3.   Can the use of the Serpent's Pillar allow travel to Tokuno?

This is something we can look at for a future publish.

4.  Can we have more nautical themed titles?

Yes! We are always looking at new areas to introduce titles since they enhance the roleplaying experience.

5.  Can we add new costumes to the Halloween Costumes?

Look for new Halloween costumes in Publish 101!


 

Customer Service


1. If you have an account that was terminated by CS over a year ago and would like to have it back please contact support here and give them the details and identify the account as yours, depending on the termination we will remove the restriction from your account so you may open it again.

2. All Sovereigns purchased from Origin have to be entered on the Account Management page.  You can not enter these in game.

3. Anyone that is trying to reopen an account please make sure you send all the information to support@ultimaonline.com so we can have a record of this.  In the original request to support if you do not know your secret word please ask for a hint.  Give them all the information to identify the account as yours so there will not be a lot of delays.

4.  Anyone that does not get their codes from Origin please follow this link to resolve the issue..

5.  If you have any in game questions or issues please either page in game or email support@ultimaonline.com.

6.  For any feedback to content put in game please send it to UO@broadsword.com.

7.  Regarding Origin orders, codes, and third party resellers.
 
Recently some of the player base may have noticed that an Origin store purchase they have made did not arrive or complete as expected. A confirmation or code email has not been received and you are wondering what may have occurred with your order. The Origin store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process, however players who have questions or concerns regarding a store purchase can contact Origin support for assistance using the below link:
 
http://help.ea.com/en/contact-us/new/
 
When prompted for a product, choose Origin. Next choose your platform, and select ‘Orders’ as the topic. You can further specify your issue in the subsequent fields before speaking with an agent.
 
We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of gametime, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.


PASSWORD ISSUES
 
To reset your password you must first understand which type of account you are resetting the password for. EA Accounts, Mythic Master Accounts, and Mythic Product Accounts all have separate individual passwords. All of which you can reset at your leisure at our Account Center at https://accounts.eamythic.com/. Unfortunately, Broadsword Support cannot assist with potential EA Account issues or passwords, please follow the steps below.
 
To reset your EA Account password:
     * Please visit https://signin.ea.com/p/web/resetPassword
     * At the EA.com page enter the email used to log into your EA Account to change its password.
     * If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here, https://help.ea.com/en/contact-us/new/#?product=origin&platform=pc


CREDIT/DEBIT CARD UPDATE
 
To update your credit card information, please follow these steps:
  • Login to the Account Center (https://accounts.eamythic.com) with your EA Account email and its password
  • Select the 'Subscriptions' tab
  • Locate the account you would like to update the card for
  • Select the 'Subscribe' button
  • Select the billing cycle you would like to use and continue
  • When you get to the page asking which payment method you would like to use, instead of choosing to add a card, select the 'Manage Accounts' option in the top right corner of the page. This should load a new page that will contain your previous credit card information.
  • Find the card you wish to update and select the 'X' button
  • You can now re-enter your credit card with the updated information by using the 'Add a card' button.

ACCOUNT MANAGEMENT AT THE ACCOUNT CENTER (https://accounts.eamythic.com/)
 
How to create an account or log into my account?
http://uo.com/Account-Login-Guide
 
How to manage my accounts after I’ve logged into the Account Center with my EA Account credentials?
http://uo.com/account-management/
 
Additional support links and videos:
http://uo.com/faq/
https://www.youtube.com/watch?v=5G7ABl5wdyU
https://www.youtube.com/watch?v=S5qQwJ6rgI8


 
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